Last updated: 9 October 2026

This Privacy Policy explains how Karachi Marble & Handicraft (“we”, “us”) collects and uses your information when you visit karachimarble.com, contact us, or place an order.

Who we are

Karachi Marble & Handicraft is a natural-stone manufacturer based at Plot No. 1-C-70, Block ST-5/5, Qasba, Manghopir Road, Karachi 75600, Pakistan. Email: karachimarblecraft@gmail.com · WhatsApp: +92 316 1047331.

Information we collect

Order details: your name, delivery address, email, phone number and the products you order. We need these to make, ship and deliver your order.
Messages: anything you send us through the contact form, email or WhatsApp, such as size requirements, photos or drawings for custom work.
Newsletter: your email address, only if you choose to subscribe. You can unsubscribe at any time from any email we send.
Website usage: basic technical data such as your browser type, device and pages visited, collected through cookies (see below).

We do not see or store your full card details. Payments are handled by the payment provider you choose at checkout, under their own privacy policy.

How we use your information

To prepare quotes, make and ship your order, and keep you updated about it.
To answer your questions and handle any damage or replacement claim.
To send our newsletter, only if you subscribed.
To keep the website secure and working properly.

We never sell your personal information.

Who we share it with

We share only what is needed, with:

Courier and freight companies, to deliver your order (name, address, phone).
Payment providers, to process your payment.
Our website hosting and email/newsletter services, which store data on our behalf.
Customs or government authorities, when the law requires it for international shipments.

Cookies

Our website uses cookies to keep your shopping cart and wishlist, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the shop (like the cart) may not work without them.

WhatsApp and social media

If you contact us on WhatsApp, Instagram, Facebook or other platforms, those companies also process your messages under their own privacy policies.

How long we keep your data

We keep order records for as long as needed for accounting, tax and legal reasons. Messages and newsletter details are kept until you ask us to delete them or unsubscribe.

Your rights

You can ask us to see, correct or delete the personal information we hold about you, except where we must keep it by law. Email karachimarblecraft@gmail.com or message us on WhatsApp and we will respond as soon as we can.

Changes

We may update this policy from time to time. The latest version will always be on this page.