Refund & Returns Policy

At Karachi Marble, every piece of marble and onyx is a natural, handcrafted product. Because natural stone is delicate and no two pieces are alike, please read this policy carefully before placing an order.

Natural Variation Is Not a Defect

Marble and onyx are natural stones. Colour, veining, patterns and slight variations in size or weight will differ from the photos shown. These natural differences are part of the beauty of the stone and are not considered a defect. They do not qualify for a return or refund.

No Returns for “Change of Mind”

Because each item is custom cut and specially packed for safe delivery, we do not accept returns or refunds if you simply change your mind or do not like the piece after it arrives. Please confirm your choice, size and colour before ordering.

Damage in Transit – Unboxing Video Required

We pack every order with great care and keep a video record of the item and its packing before dispatch. If your order arrives damaged, we offer a replacement only, subject to the following condition:

A clear, continuous unboxing video is mandatory. The video must start before the parcel is opened and must show the full unpacking without any cuts or pauses. Claims without a proper unboxing video cannot be accepted. This protects both you and us from false or mistaken claims.

Please report any transit damage within 48 hours of delivery and send the unboxing video and clear photos to our WhatsApp number below.

Shipping Costs

Shipping and air freight charges are non-refundable. For high-value and fragile pieces we recommend insured, trackable shipping; this cost is arranged at the time of order.

How to Reach Us

For any question about an order, damage claim or replacement, contact us on WhatsApp: +92 316 1047331. Please send all photos and the unboxing video to this same number so your record stays in one place.